Dr Veronica Madan
Head Trainer and Facilitator
Professional Experience
With a robust career spanning multiple industries, Dr. Madan has held key roles in academic leadership and the banking sector. Her expertise in banking services is complemented by her leadership positions, where she has focused on developing systems for effective customer relationship management. She has also led initiatives aimed at improving service delivery in financial institutions.
Dr. Madan has made substantial contributions to the banking and finance sectors, not only through her professional roles but also through her academic research and publications.
Coaching & Mentoring
Dr. Madan’s journey into mentoring and professional coaching has been driven by her passion for leadership development and personal growth. She is currently a member of the International Coaching Association and is in pursuit of ACC-level certification. Her coaching approach is grounded in effective communication strategies, conflict resolution techniques, and leadership skills development.
As a mentor and coach, Dr. Madan has successfully guided individuals and teams to achieve professional growth, navigate challenges, and develop leadership capabilities. She is particularly focused on empowering professionals to excel in dynamic, high-pressure environments.
Thought Leadership & Publications
Dr. Madan has authored several research papers and articles in the areas of banking, finance, and customer relationship management. Her scholarly contributions have earned her recognition as a thought leader in the financial sector, and her work continues to influence industry practices.
Her research not only adds value to the academic community but also provides practical solutions to improve banking operations, particularly in the areas of complaint resolution and customer engagement.
Educational Leadership & Training
A passionate educator, Dr. Madan has worked with prestigious institutions, delivering high-impact university-level courses, workshops, and training programs. Her expertise spans a variety of subjects, from banking operations to leadership strategies, helping students and professionals alike gain valuable skills and knowledge.
Her work as a mentor and trainer is characterized by a commitment to fostering excellence, promoting innovation, and inspiring continuous professional development. Whether working with university students or industry professionals, Dr. Madan is dedicated to helping individuals achieve their full potential.